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Refund Policy

Returns

*Only regular priced, received damaged or not as described items can be fully refunded back to the original payment method ! 

  • All other returns are refunded as store credit to your FELICITY account.
  • Items must be sent back within 30 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, and undergarments are non-returnable.
  • Felicity reserves the right to apply a 50% restocking fee.
  • Returns are processed within 5-7 business days after your item(s) are received at our Return Center.
  • Felicity does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
  • Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please contact us at our Contact page for assistance.)
  • Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.

 

Return Instructions

  1. Contact us at our contact page FIRST before returning packages with the reason for the return, image of the item(s) you want to return and your order number.
  2. Our customer service representative will issue you your order number once you email us. This number is to be written on the outside of your return package.
  3. Please keep a copy of your receipt with your return tracking number and immediately send it to us with your order number. Your order will be refunded once tracking states DELIVERED

*Product/s must be returned with its original packaging, with tags, and invoice, otherwise, a refund will not be issued.

Contact us with any issues within the first 30 days and provide us with pictures if there is something wrong with your product.

If you do not email us prior to returning or shipping the item(s) to our Return Center, we will refuse the return package and have it shipped back to the customer at their expense.

We ONLY accept returns, we do NOT process exchanges.

Cancellations

You are eligible to cancel your order within 24 hours of making your purchase.

Items that were bought on sale are NOT eligible for cancellation.

We would love to give more time to cancel your order, but when the order is fulfilled by the shipping company, there's no way for us to cancel the order and take it back.

Shipping

  • Customers are responsible for all shipping charges except for items damaged in transit.
  • Shipping fees, taxes, and handling charges are Non-Refundable.  

Shipping Address Problems

We only follow the shipping information based on what you have entered on the checkout page upon placing your order. We are not liable for lost, held, missed delivery errors, due to incorrect shipping addresses. Hence, order confirmations are immediately sent to our customer's email addresses to confirm the purchase that will also give them time to review its full details.

If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s) in store credit, not for the shipping.

Lost Packages

While we are not responsible for any lost packages, we want to ensure you do receive the products you ordered. If you believe your package has been lost, please contact us. From there we will work with the shipping carrier to determine whether the package is lost in transit or still en route.

Shipping carriers typically request up to 21 days to find lost packages after the last update on the tracking was made. We ask our customers to wait 10 days after filing a claim to see if the package can be found by the shipper before we issue a code for reorder. We will also require a signed statement that you, the customer, did not receive the package.

Additional International Fees

The customer is responsible for any other shipping charges, duties and taxes not otherwise collected by [OWNER]. Consult your country’s tax and duties requirements before purchase. Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.

Packages returned will be processed according to the order it was received. Processing may take 2-3 weeks to complete. Lost packages will receive a code with free shipping once a file is claimed to reorder your items.

Defective / Incorrect Items

Defective or incorrect items must be reported to customer service within 24-48 hours of delivery to ensure your exchange is properly processed. Please include a photo of the damaged item along with your order # in the email. If not reported within the time frame, you may not receive replacement or refund.

Contact Us

If you have any questions on how to return your item to us, feel free to contact us at our CONTACT PAGE and we'll be happy to help!