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Refund Policy

 

Our policy lasts 14 days. If 14 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and postage is to be fully paid by the customer.

Non-returnable items:

Gift cards

 

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

 

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. However we do offer store credit (gift card). 

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@felicitybags.com, once approved by our Customer Support Team, you can send your item to:

199 Ocean Lane Dr, Unit 502 Key Biscayne, Florida 33149, US

 

Shipping

To return your product, you should mail your product to:                                    

199 Ocean Lane Dr, Unit 502 Key Biscayne, Florida 33149, US

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

     

    Cancellations

    You are eligible to cancel your order within 24 hours of making your purchase.

    *Items that were bought on SALE are NOT eligible for cancellation.

    We would like to give you more time to cancel your order, but when the order is fulfilled by the shipping company, there's no way for us to cancel the order and take it back.

     

    Lost Packages

    Felicity is not responsible for lost or stolen packages or packages delayed in transit.

     

    Contact Us

    If you have any questions on how to return your item to us, feel free to contact us at our CONTACT PAGE and we'll be happy to help.