Shipping Info

 

Due to Covid-19 Shipping times have increased and you might experience delays

 

Our clients satisfaction is our number ONE priority.

At this point is important for our clients to know that due to the Health Crisis processing and shipping times Worldwide have increased 10 day average.

 

Regular Shipping times: 15 - 20 days

Health Crisis Extended Shipping times: 25 - 30 days

 

There are some countries that have occasionally shown even more delays than the rest of the world, and we would like you to be aware of this fact before you make your purchase!

Malaysia, Switzerland, Japan, Singapur, Russia, South Korea, Norway, Puerto Rico, Hawaii and Israel are experiencing shipping times of 60 days.

We will keep our excellent Customer Service and work around the clock so that you have the BEST possible experience in these difficult times.

Please rest assured that even if your package is delayed we will see it thru that you get your package and give you the best support possible while you wait.

 

SHIPPING DESTINATIONS

FELICITY ships worldwide.

PROCESSING TIMES

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 3-5 days from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

Shipping time frame is 15-20 days.

Tracking information is sent via email on the day that orders are shipped out.

Shipping rates will be specified automatically at the moment of check out.

ADDITIONAL INFORMATION

If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email contact us.

If a change of address is made directly with your local post office or DHL, FELICITY will not be held responsible for any lost or misdelivered parcels.

Requests for change of address must be made directly with FELICITY via our Customer Care contact service prior to your order being shipped.

If a customer error in shipping address is made during the checkout process (eg, incorrect/incomplete address), FELICITY reserves the right to charge a reshipment fee of $5 for United States orders and $10 for international orders.

FELICITY is not responsible for lost or stolen packages or packages delayed in transit. The shipping cost for orders is non refundable.

*** Please note that the international shipping costs that FELICITY provide do not reflect the cost of return shipping from countries outside of United States. It is the responsibility of customers to enquire about the cost of return shipping from their country back to United States as this fee is in no way covered by FELICITY.

For further information, please contact our customer care team at our CONTACT US page.