FELICITY ships worldwide.
Orders are packed and shipped Monday-Friday only. Most orders are shipped within 3-5 days from the order date. Orders placed on the weekend and select holidays are processed on the next business day.
Shipping time frame is 15-20 days.
Tracking information is sent via email on the day that orders are shipped out.
Shipping rates will be specified automatically at the moment of check out.
If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email contact us.
If a change of address is made directly with your local post office or DHL, FELICITY will not be held responsible for any lost or misdelivered parcels.
Requests for change of address must be made directly with FELICITY via our Customer Care contact service prior to your order being shipped.
If a customer error in shipping address is made during the checkout process (eg, incorrect/incomplete address), FELICITY reserves the right to charge a reshipment fee of $5 for United States orders and $10 for international orders.
FELICITY is not responsible for lost or stolen packages or packages delayed in transit. The shipping cost for orders is non refundable.
*** Please note that the international shipping costs that FELICITY provide do not reflect the cost of return shipping from countries outside of United States. It is the responsibility of customers to enquire about the cost of return shipping from their country back to United States as this fee is in no way covered by FELICITY.
For further information, please contact our customer care team at our CONTACT US page.